Interview at the Museum of Medieval Stockholm

The interviewee of this interview is an employee at the Museum of Medieval Stockholm. The following questions are asked:

• What types of technical devices/applications do you use at this museum? 
• Are you planning on making any changes within the area of using technical devices/applications at this museum? 
• Are there any common problems that elder people usually complain about? 

The interviewee says that they use audio guides at the museum. The visitors receive a small device (looks like a little flashlight) to carry around during their visit. This small device can be held close to an electronic receiver next to each display, which starts the correct audio track. Unfortunately, many of the small devices are broken and new ones are very expensive, so the system cannot be used anymore. However, when they did work, many people appreciated the audio guide system. This includes elders, who, in general, are known to not be very good with technical devices.

He continues to speak about making some changes within the area of using technical devices/applications at this museum. Since their current audio guide system does not work properly, they are planning on switching to a more modern system, perhaps an already working smartphone application, which is currently used at many museums around Stockholm. This system is much cheaper, he explains, but the problem is that many elders do not own a smartphone which means they may not be able to use of the audio guide system. If you want to know more about this system, please read the state of the art analysis posted on this blog, where this system is analyzed.

Finally, the interviewee says they do not receive many complaints about technical problems at the museum. The main problem for the museum right now is the fact that their audio guide system is out of order and they need to decide on which new system to use.